Job Detail

CCO Avaya Engineer - Delta International Recruitment Agency

Date Posted: May 07, 2021
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Job Detail

  • Location:
    Dubai, Dubai, United Arab Emirates
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    Rotating
  • Career Level:
    Experienced Professional
  • Positions:
    11
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Oct 27, 2021

Job Description

Education

Bachelor’s degree in computer science, information systems. 4 to 5 years Experience working for Telco industry or Call Center Platform

Experience

4 to 5 years Experience working for Telco industry or Call Center Platform

Need to have experience of direct interaction with Business units

Technical Skills

Technical understanding on Avaya Call Center products, IVR, POM, Telephony, Call Routing, Service Provider connectivity.

Development experience of 4 years in VoiceXML, Java, JavaScript, and JSP

Experience in following best Coding, Security, Unit testing and Documentation standards and practices. Develop codes configurable and support Operational Enhancement.

Develop coding to implement project designs for new features or new browser-based systems applications, and debug existing code

Automation scripts

Log analysis and work with Backbone engineers.

Knowledge in Linux, Windows, Vmware, DB etc to support during project implementation.

Strong knowledge of JSON and Struts

Liasing with Other technical teams to implement and troubleshoot the Core Voice projects.

Support Operational L3 trouble shooting on all tech stack products for Call Center.

Strong knowledge in business Functionalities call center.

Functional Skills

Strong knowledge in telephony systems (ACD, IVR/VRU) or call center functionality (queues, skill sets)

In-depth experience with Avaya platform (WFO, AEP, POM,Gateway,Aura8.X and Oceana)

Excellent knowledge in Call routing, SIP trunks, SBC etc

Strong knowledge in AWS, Azure and Cloud subscription services.

Understanding of Management Framework, Routing, E-Services, IWD and other components within Genesys Ecosystem

Customer service oriented with the ability to work with both technical and business-oriented partners

Have worked in an organization handling 800+ agents, financial services Call center support is an advantage

Provide post-implementation support, including creation of systems enhancements and instruction to production support team

Work with vendors on Engineering tasks to implement tech stack in HA and test the resiliency monitoring.

Technical document expertise

Soft Skills

Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness,
by sharing deep knowledge and experience.

Good and Strong Verbal and Written Communications

technical document expertise

Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization.

Have excellent soft skills and interpersonal skills to interact and present the ideas to Senior and Executive management

Benefits

Job is expired

Company Overview


Delta International Recruiting Agency provides skilled and qualified manpower to the Gulf countries Like Saudi Arabia, UAE, Bahrain, Qatar, Kuwait, Mena Region etc. and other parts of the world at all levels in the areas of Engineering / Construction... Read More

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About the Company

Delta International Recruiting Agency provides skilled and qualified manpower to the Gulf countries and other parts of the world at all levels in the areas of FMCG, Engineering / Construction, Information Technology, Telecommunication, Healthcare, Finance etc besides a large section of Services industry sectors.

Contact Us
Office No 3/10, 4th Floor, Silk Center, Rahman Abad, Main Murree Road - Rawalpindi - Islamabad, Pakistan

+92-300-8910-222 (Direct)

+92-51-4264154-155 (PAK)

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